News Release

IMPORTANT! Billing Change Notice to Residents


Effective February 1st, 2018, Groot Industries, a subsidiary of Waste Connections, completed a billing software conversion.   

•Our website for on line bill pay has also changed.  You can still access on line bill pay by going to and selecting Your Account, then Create New Account.

Prior to receiving your first invoice, you can enroll by entering your old Groot account number. Your new account number and invoice number will be automatically filled in to allow you to complete the enrollment process.

Once you receive your new invoice from Groot, you can enroll by going to and clicking on YOUR ACCOUNT and Create New Account. Please use your new account and the new invoice number. Be sure to include all dashes that appear on your new invoice.

•Due date is “on receipt”.   On receipt is considered to be within five days of the date the invoice is loaded to the website.

•Account numbers and remittance address have changed. Please update your records to reflect your new account number and update the remittance address to PO Box 660177, Dallas, TX 75266-0177.

•If you pay your bill through your bank or credit union’s online bill pay, be sure to update your account number and remittance address.


Another feature that we offer is an automated phone system to pay your bill by credit card. You may call (toll-free) 855-569-2719 and pay your bill with Visa, Master Card or American Express. This service is available anytime, 24 hours a day, 7 days a week. You will need your new account number to pay your bill using this service.

On behalf of all of us here at Groot, we want to express our commitment to provide you with the best waste and recycling collection services. If you have any questions, please do not hesitate to contact us at (800) 244-1977.

Groot Waste Management Questions
Chicago Illinois Dumpsters | Roll-offs