News Release

Groot Acquires West Suburban Communities

Effective September 11, 2017, Groot Industries, a subsidiary of Waste Connections, and Republic Services completed a buy/sell transaction involving different markets across North America.  A majority of communities in the western suburbs of Chicago were affected by this transition to Groot/Waste Connections.  Communities included are Aurora, Bartlett, Carpentersville, Hanover Park, Naperville (recycling only), South Elgin, Glen Ellyn, West Dundee, Sleepy Hollow, Elgin Township, and Burlington.  Welcome!

All communities involved in this transaction will not experience any changes to the daily collection schedule or experience any changes to the current refuse, recycling and yard waste programs.  Residents with questions or concerns from these communities are asked to call Groot’s Elgin/Aurora division at 866-782-5161.

Billing changes

Account numbers and the remittance address have changed.  Please update your records to reflect your new account number and remittance address to P.O. Box 660177, Dallas TX 75266-0177.  Residents receiving individual invoices to their homes will notice that on-line bill payment accounts and auto payment accounts with credit cards need to be reregistered.  Please visit www.groot.com or www.wcicustomer.com/groot to set up your account for on-line bill pay.  Residents may also call 24/7 to pay invoices by calling toll-free at 855-569-2719.

Please note that some customers received invoices indicating payment immediately, this was in error and residents are allowed 30 days to submit payment upon receipt.

Again, welcome to the Groot family and we look forward to servicing your waste needs for many years to come.


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